NetChrona hire bookings and recordings
For equipment hire we keep your selected dates, kit and node allocation, prices and tax, accepted hire terms, payment reference and status, and dispatch, return and report-delivery records. Stripe collects your name, email, telephone number and delivery address at checkout and returns those details to our private booking system. We use them to fulfil the hire, arrange delivery and return, email your report and handle support or refunds. Necessary delivery details are shared with the carrier. Booking and payment records follow the purchase/accounting retention described below. A random checkout reference and your selected dates are held in browser session storage to prevent duplicate checkout requests. We do not receive or store your full card details.
During an authorised NetChrona investigation, the supplied equipment records wireless-environment observations used to prepare your report. Depending on the agreed investigation these can include network names (SSIDs), access-point and observed client device addresses, signal levels, channels, advertised access-point load, frame counts and retries, timestamps and customer-supplied location labels, plus results from optional basic connectivity checks. NetChrona does not record message contents. We use these observations only to deliver the investigation, report and related support. We keep the recordings and report working material only for as long as reasonably needed to complete the report, answer related questions, resolve a complaint or claim, and meet applicable legal duties, then securely delete them.
Who controls your information
IT IT IT LTD, company number 07966114, is the controller for personal information handled through this website. Our registered office is 3 Furze Hollow, Tower Hill Road, Dorking, England, RH4 2DQ. Privacy enquiries can be sent to enquires@ititit.co.uk.
Feedback sent from our applications
Applications that include our Feedback button let you choose to send a message directly to IT IT IT LTD and read our replies inside the app. Email is optional. We receive the message, the app identity and version, a random installation identifier, the installation date where known (or a clearly identified first-run date), and basic operating-system version, architecture, distribution channel and language details. Our server records the connection IP address with each message to help investigate issues and protect the service. These details are sent when you submit feedback; this feature does not collect general app usage, documents, licence keys, passwords or an inventory of your computer.
Screenshots can be sent only after an administrator enables them for your conversation and you select the images yourself. The allowance is up to ten screenshots per app installation, each no larger than 5 MB. Review images for personal or confidential information before sending. Accepted images are re-encoded to remove embedded image metadata. Messages, email, IP addresses, diagnostic details and screenshots are encrypted at rest and transmitted over HTTPS. Our protected admin area can read the conversations and screenshots; your app can access its own conversations using its private locally stored credential. A hosting administrator or authorised service holding the encryption key can necessarily decrypt this data.
We use feedback to investigate issues, consider feature requests, reply and protect the service. We keep it only for as long as reasonably needed for those purposes, related disputes and legal obligations, then remove it. Deleting a conversation removes its messages and screenshot files. A minimal installation identity hash and screenshot count can remain to enforce the upload allowance. Your local conversation references and private credential remain on your device so the app can receive replies; removing that local identity ends access to the previous conversations.
Optional crash reporting in Cut & Stitch
Versions that include Optional crash reporting let you choose Send diagnostic reports in Feedback. Diagnostic reporting starts off; declining it does not restrict editing, exporting or Premium features. Enabling it allows the app to send failure reports to IT IT IT LTD to investigate problems and improve reliability. Reports contain a timestamp, random installation and report identifiers, a failure fingerprint for grouping repeat issues, enumerated error names, codes and categories, and technical stack locations limited to an app component category, a packaged software module identifier and line and column numbers. They can include a build identifier and app, Electron, browser-runtime, Node.js and Windows versions, architecture, distribution channel, graphics adapter identifiers and driver version, the operation underway, process exit reason or code, selected media codec and pixel dimensions, and a bounded recent history of these technical events. Our server also records the connection IP address.
Structured reports exclude recordings, audio, project contents, filenames, full file paths, GPS tracks, entered captions or transcripts, free-form error messages, passwords, licence keys and Feedback credentials. Reporting is not general usage analytics. A possible unexpected shutdown can result from power loss or forced termination as well as an application failure; it is not proof of an app bug. Reports are prepared locally and sent asynchronously, so offline reports can wait for a later attempt. You can review or save stored structured reports and delete local reports in Feedback. Turning reporting off stops further uploads and clears unsent reports; it does not recall information already received.
Also send native crash dumps is a separate option, off by default and available only with diagnostic reporting enabled. A native dump contains low-level process information and fragments of memory, which can include personal information, fragments from open media, filenames, paths or other data in memory. The exclusions for structured reports cannot be guaranteed for native dumps. Dumps cannot be fully previewed or reliably redacted in the app and may be held in its local crash directory before upload. You can turn dump sharing off separately.
Feedback and diagnostic transfers use HTTPS. Accepted report content, IP addresses and dumps are encrypted at rest and accessible only to authorised support and service administrators; this is not end-to-end encryption. Storage and upload limits apply, so delivery is not guaranteed. We retain support and diagnostic information while reasonably needed to investigate, respond, handle related disputes and meet legal duties, then remove it. Deleting a diagnostic report in our support system also removes its dump. Minimal installation identity hashes and report or dump counts can remain to enforce upload limits independently of the screenshot allowance. Contact support@ititit.co.uk to request deletion of information already sent. Resetting the local Feedback identity loses access to previous conversations but does not delete server records.
Information we handle
Our server records technical request data such as IP address, date and time, page or file requested, referring page, browser and device user-agent, response status, and connection duration. On NetChrona, a deliberate previous or next calendar action records the month opened as part of the same access log, so we can estimate genuine interest and separate known bots. The Software Centre also records product views, basket additions, checkout starts, confirmed purchases, authorised downloads, and any discount code used against a random identifier that lasts only for the current browser session. When you buy software, we collect the name and email address you enter for order fulfilment and support, along with the products ordered, Stripe or PayPal order and payment identifiers, payment status, country where available, and licence-email delivery status. For licensed software we also store the product and licence status, purchased seat count, an encrypted licence key, a one-way device identifier, a customer-chosen device name, application version, activation and last-check dates, and activation/deactivation history. If you submit a product review, we store your chosen display name, rating, review text, moderation status, and the internal licence record used to confirm you are a purchaser; the licence key is never published. When you create a website support ticket, we store your name, email address, ticket messages, ticket access details, and any files you choose to send after we issue an upload pass. We record the connection IP address when you create the ticket and with each new reply you send. We keep these addresses private and use them for support and security, including matching support requests to our existing website access logs. We do not receive or store your full card number, CVC, Windows password, or a general inventory of your computer.
Cut & Stitch and Microsoft Store
Cut & Stitch is installed, updated and, for its optional Premium upgrade, purchased through Microsoft Store. Microsoft handles the Microsoft account, payment and Store entitlement under its own privacy terms; IT IT IT LTD does not receive your card details or Microsoft password. The app reads media you select, writes to save locations you choose and accesses your selected microphone only when you deliberately record narration. Video, audio, tracking, AI detail enhancement, speech recognition and caption processing run locally on your Windows device. The app asks Windows whether the durable Premium entitlement is active. The app does not upload recordings, filenames, GPS tracks or entitlement identity as part of editing or structured diagnostic reports. Separately consented native dumps may contain fragments from process memory as explained above.
When you enable optional GPS maps and accept the displayed provider terms, the app requests map styles and the geographic areas needed for your chosen view directly from OpenFreeMap. These requests disclose your IP address and requested map areas to the provider; the original recording and its complete GPS track are not uploaded. Map data is subject to OpenFreeMap's terms and privacy policy. Declining the terms leaves local video editing available. GPS extraction, marker animation, map-video encoding and composition run locally. Generated map videos remain in the local app data directory so projects can reopen them and may display location information in the picture.
Preferences, last-session recovery, project references, recorded narration and generated editing media are stored locally. Projects and recovery can reference the original recordings, so keep those files available. Export settings default to Keep metadata: supported source tags and embedded GPS information may be included in finished videos. Choose Clear metadata to remove embedded source location and camera information. That option cannot remove a map, caption, speed label or other information already visible in the video picture. Temporary processing files are handled locally. If you contact support, we handle the information and files you choose to provide in that separate request.
Auto Bulk Product Photo Editor
Auto Bulk Product Photo Editor processes photographs locally on your PC. It reads photographs and folders you select and saves finished copies to your chosen output folder. Imported working copies, editing settings, projects and caches are stored locally. The Microsoft Store edition also keeps a local record of photo-content hashes and completed advanced saves or exports to manage the 10-photo advanced trial; this allowance belongs to your Windows user profile and is not shared across PCs. Photographs, filenames and trial records are not uploaded to IT IT IT LTD, and the app does not send us usage analytics. Microsoft Store handles installation, updates, account information, payments and the optional permanent Pro entitlement under Microsoft's privacy terms. The app asks Windows to check its Store licenses; we do not receive your card details or Microsoft password. If you contact support, we handle the information and files you choose to provide separately.
STL Workbench
STL Workbench, formerly 3D Print Material Divider, processes models and artwork locally on your PC. It reads the STL, 3MF, project, artwork and reference files you select and saves projects and exports to locations you choose. Preferences, filament libraries, recent-project paths, recovery snapshots and checkpoints are stored locally in your Windows user profile. Editable projects can contain the source model, artwork, material information and editing history. The app does not upload these files or printer readings to IT IT IT LTD and does not send us app usage analytics.
Optional printer discovery checks supported slicer configuration locations, installed slicer paths and local Bambu network announcements for device names, addresses and identities; discovery does not extract saved slicer passwords or access codes. After you explicitly connect, supported read-only printer connections can obtain printer status and reported material or feeder information. Bambu LAN connections use TLS and require your approval of the printer certificate fingerprint before sending the access code. Supported Moonraker and PrusaLink connections use local HTTP and an API key where required. These connections do not send print jobs or control the printer. Pairing credentials stay in memory for the app session by default. If you choose Remember credentials, they are encrypted using Windows-backed storage on that computer. Saved connection details, trusted certificate fingerprints and cached material readings remain in the local app profile; pairing credentials are not embedded in .mdp project files. You can remove a saved connection using Forget connection.
Microsoft handles the Microsoft Store edition's installation, updates, account information, purchase and entitlement under its own privacy terms. We do not receive your card details or Microsoft password, and the Store edition does not use an ITITIT licence key or send ITITIT activation requests. The direct ITITIT edition uses the order, licence and device-activation information described elsewhere in this notice. If you contact support, we handle the information and files you choose to provide separately.
File Explorer ++
Local file browsing, previews and searches run on your Windows PC. Settings, folder caches, indexes, history and synchronization records can contain file paths, names and metadata. Their retention depends on the features and cache controls you enable. Copies and backups you deliberately save remain at the locations you choose.
Accessing network locations or optional cloud connections sends connection information, authentication details, file names and metadata, and file content needed for your chosen operations to the selected provider or server. Sync and backup jobs can transfer data automatically while the app is open when you enable them. Installed cloud-sync clients also handle their own connections and local folders. Provider accounts, service limits and privacy terms apply separately.
Optional AI tools can send your prompts, conversation history, selected file excerpts, names and metadata, and reviewed image or file attachments to the AI service you choose. Supported connections include Google Gemini and Proton Lumo; other entries open the provider’s website. The local AI option sends requests to the server you configure on this computer; that server’s software determines its logging and any onward processing. Review the selected content before sending it. The selected provider handles received information under its own terms and privacy policy.
The app uses Windows user-bound protection for its cloud token, storage credential and API key stores. The optional sign-in vault uses your selected TPM or password protection. Remembered Lumo sign-in stores browser session data in a local profile. Forget and removal controls concern the app’s saved credentials or session data; they do not necessarily revoke provider-side sessions or delete information the provider has received.
Microsoft handles the Store edition’s installation, updates, Microsoft account, payments and Pro entitlement under its own privacy terms. The app asks Windows to check Store products and licences; this path does not require an ITITIT activation account. Optional Feedback follows the application-feedback section above. Its local drafts, conversation history, credential and retry records use Windows user-bound protection. After you send feedback, the app can check existing conversations automatically for replies while it is open. Removing a local conversation stops its reply checks. That removal and resetting Feedback leave the support team’s copy in place. Contact support@ititit.co.uk to request deletion of information already sent.
Why we use it
We use order and licence information to form and perform the purchase contract, deliver downloads and updates, enforce the number of purchased device seats, provide self-service device replacement and offline activation, prevent fraud, handle support and refunds, and meet accounting or legal obligations. We use proportionate security and access-log information for our legitimate interests in operating, protecting, diagnosing, and understanding the website.
Discount codes and location checks
When you apply a discount code, we record the code, calculated amount, payment provider, order reference, and redemption status. If a code is restricted by country, we ask api.country.is for the country associated with the checkout IP address; we do not send that service your name, email address, basket, or order details. This location check is approximate and is used only to decide whether the code applies.
Who receives it
Stripe or PayPal processes direct ITITIT checkout, payment, fraud prevention, and related customer information under the chosen provider’s own privacy notice. IONOS processes the recipient address and purchase-email content when we send your licence keys and fulfilment details. Microsoft processes Microsoft Store installation, purchases, licences and updates under its own privacy terms. Our VPS hosting and infrastructure providers process limited technical information to operate the website. The private admin analytics and country-restricted discount checks can request a country associated with an IP address from api.country.is; they do not send names, email addresses, basket contents, or order details. We disclose information where legally required or necessary to establish or defend legal claims.
Cookies and local storage
The public website does not use advertising or behavioural-tracking cookies. Your browser stores the contents of your basket locally on your device so it remains available between pages. If you open a support ticket, its reference and private access key are stored locally on that device so you can return to the conversation; you can remove them using “Close on this device”. A random Software Centre funnel identifier is kept in session storage and is discarded when the browser session ends; it is used only for our private first-party conversion totals. Stripe or PayPal may use cookies and similar technologies on its hosted checkout for security, fraud prevention, and payment. The password-protected admin area uses a strictly necessary sign-in session.
How long we keep it
Routine web access logs are rotated and normally retained for no more than 30 days, except where a security incident requires longer investigation. Purchase, discount, licence, refund, and accounting records may be retained while a perpetual licence remains usable and for up to six years after the relevant accounting period, or longer where the law requires. Deactivated device records may be retained to provide transfer history and prevent abuse. Approved reviews may remain public while the relevant product is offered; rejected or withdrawn reviews are removed when they are no longer needed for moderation or dispute handling. Support correspondence, connection IP addresses and uploaded files are kept only as long as reasonably needed to investigate the enquiry, handle any related dispute, and meet legal obligations, then securely removed.
International processing and security
Some service providers may process information outside the UK. Where required, appropriate legal safeguards apply. We use access controls, encrypted HTTPS connections, restricted service accounts, verified payment-provider webhooks, and minimal data collection, but no internet service can promise absolute security.
Your rights
Depending on the circumstances, you may ask for access, correction, deletion, restriction, portability, or objection, and may withdraw consent where consent is the basis. Email us to exercise a right. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.
Changes
We may update this notice when our services or legal duties change. The date above identifies the current version.